Last updated: November 6, 2026
AlphaCore Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information in connection with our AI-powered services: VoiceCore (AI voice receptionist), EchoCore (AI personal assistant), and ChatCore (messaging assistant for SMS and website chat).
We may collect your phone number, name, and the content of messages or calls when you interact with our services. This includes text messages sent via SMS, messages sent through a website chat widget powered by ChatCore, and text transcripts of voice calls handled by our assistants. We do not store audio recordings of calls. This information is provided when you initiate contact with us or one of our business clients.
Website chat widget: to keep your conversation visible between page reloads, the chat widget stores a random session identifier and your recent chat history locally in your own browser (localStorage). This data stays on your device, is not a tracking cookie, and you can remove it at any time by clearing your browser's site data.
Automated assistants: calls and text messages to our business clients are answered by AI virtual assistants, which identify themselves as such at the start of every call. We do not record audio; the assistant keeps a text summary of each call and, for 90 days, a text transcript.
We use your information primarily to respond to your inquiries, confirm appointments, provide customer service, and send relevant business notifications you have requested. We do not use your information for unsolicited marketing.
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data may be processed by third-party service providers strictly to deliver our services — these include our telecommunications carrier, AI processing providers, calendar services (when a business connects its calendar), and, for business subscribers, a payment processor. Each processes data only as needed to provide the service.
Business clients: when you call or text a business that uses our assistants, that business receives the information you provide — your name, phone number, the reason for your contact and, for restaurant orders, your order — in its private portal and in a monthly summary sent only to that business. This is the business's own customer information, provided so it can serve you and follow up on your request. We do not share it with any other business or third party.
Customer list: the business's private portal also includes a customer list built from the calls, messages and orders the business received. The business may add its own notes, labels, stage and follow-up dates to a person's entry, export the list, and delete a person's entry. Those notes are written by the business for its own use; AlphaCore does not use them for any other purpose, does not share them, and does not use this list to send you messages.
Payments: business subscription payments are handled by a dedicated payment processor. Card details are entered directly with the processor; AlphaCore Solutions never sees or stores your card number.
We keep the summary of each call or message (name, phone number, reason, date and order details where applicable) for as long as the business you contacted remains our client, so it can serve you and keep its own records. Full text transcripts of calls and message conversations are kept for 90 days and then deleted. We do not store audio recordings. When a business ends its service with us, its data is deleted within 90 days unless the law requires us to keep it longer.
How you opt in: By checking the optional SMS consent checkbox and submitting the contact form at alphacoresolutions.co/contact, you expressly consent to receive automated SMS text messages from AlphaCore Solutions. Opt-in is completely voluntary and is not a condition of purchase — you may submit the form without checking the box.
What you'll receive: Appointment confirmations, business hour updates, service notifications, and follow-up messages related to your inquiry. We do not send unsolicited marketing SMS.
Message frequency: Varies based on your interactions with our services.
Message and data rates: Standard message and data rates may apply depending on your mobile carrier plan.
Opt out: Reply STOP to any message at any time to unsubscribe. You will receive one final confirmation and no further messages will be sent.
Help: Reply HELP to any message or contact us at 612-324-4413 or [email protected].
We do not share your phone number or SMS consent with third parties for marketing purposes.
You may ask us at any time to see, correct or delete the personal information we hold about you, or to receive a copy of it. Minnesota residents have these rights under the Minnesota Consumer Data Privacy Act; we extend them to everyone. To make a request, email [email protected] or text the business you contacted. We respond within 45 days. If your request concerns a business's customer records, we will coordinate with that business, which owns those records. When your entry is deleted, we remove your name, phone number, the reason for your contact, the business's notes and labels, and the text of your conversations from our systems on the business's behalf. We keep only what we need for billing (for example the date and length of a call, or an order total), without your name or phone number, and any opt-out you made (such as STOP or a block) so that we keep honoring it. Encrypted backups made before your request are not altered; we use them only to recover our systems after a failure.
We protect your information with access controls and encryption in transit, and we limit access to the people who need it to provide the service. If a security incident affects your personal information, we will notify you as required by Minnesota law (Minn. Stat. § 325E.61) and any other applicable law.
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
AlphaCore Solutions LLC
Minnesota, USA
Phone: 612-324-4413
Email: [email protected]
This policy is governed by the laws of the State of Minnesota.
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