Last updated: November 6, 2026 (rev. 6)
These Terms and Conditions govern your use of the services provided by AlphaCore Solutions. By using any of these services, texting our business number, calling a number powered by AlphaCore, or chatting with an AlphaCore-powered assistant on a website, you agree to these terms.
AlphaCore Solutions provides AI-powered communication services: VoiceCore answers a business's incoming phone calls with an AI voice receptionist; EchoCore is an AI personal assistant that answers calls on a dedicated personal number and can additionally assist its owner via SMS. Every plan includes text messaging on the same number: the assistant answers customers' text messages (SMS) and, where enabled, website chat. Services include appointment scheduling, appointment reminders, business information, customer service responses, notifications, and — on the Restaurant plan — phone order-taking with itemized totals.
How to opt in: You may opt in to receive SMS text messages from AlphaCore Solutions by submitting the contact form at alphacoresolutions.co/contact with your phone number. By checking the SMS consent checkbox and submitting the form, you expressly consent to receive automated text messages from AlphaCore Solutions at the phone number provided.
What messages you will receive: Appointment confirmations, service updates, business hour reminders, and follow-up communications related to your inquiry with AlphaCore Solutions. We will not send unsolicited promotional messages.
Sender: AlphaCore Solutions — (612) 324-4413 — Minneapolis, Minnesota, USA.
Consent to receive SMS is not required to purchase any product or service from us. Opt-in is completely voluntary.
Message frequency varies based on your interactions with the service. You will receive messages in response to your inquiries or to confirm actions you have requested (such as appointments).
Standard message and data rates may apply depending on your mobile carrier plan. AlphaCore Solutions does not charge end users directly for messages through this service.
You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a single confirmation message and no further messages will be sent. To re-subscribe, text START to the same number.
For assistance, reply HELP to any message, or contact us directly at:
Phone: 612-324-4413
Email: [email protected]
Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your information. We do not share your information with third parties for marketing purposes.
The assistants provided by AlphaCore Solutions are automated artificial-intelligence systems, not human operators. By interacting with them you acknowledge that you are communicating with an AI assistant acting on behalf of the business you contacted. Calls and conversations handled by our services may be transcribed and stored to deliver the service (for example, so the business owner can review the conversation), for quality assurance, and for troubleshooting. We do not store audio recordings of calls; text transcripts are retained as described in our Privacy Policy.
Business subscriptions are billed monthly (or annually, at a discount) at the plan prices published at alphacoresolutions.co at the time of purchase. Installation is free: there is no setup or installation fee. The first month's subscription fee is charged on the day your service is installed and activated or, if you subscribe online through our website, when you complete checkout. Each plan includes a monthly allowance of voice minutes; usage beyond the included allowance is billed at $0.25 per additional minute, and assistant text-message replies beyond the 1,000 included each billing cycle at $0.05 per message. Allowances are measured per billing cycle (from your monthly billing date to the day before the next one), and any overage is billed at the end of that cycle. Service is never interrupted for exceeding the allowance. Unused minutes do not roll over. Calls blocked as spam do not count toward your allowance.
Automatic renewal and cancellation. Monthly subscriptions are month-to-month, with no long-term contract, and renew automatically each month, charging the payment method on file, until you cancel. Annual plans are prepaid for twelve months and renew automatically for another twelve months unless you cancel before the renewal date. You may cancel at any time, without penalty, by text message to (612) 324-4413, by email to [email protected], or, where available, through the online billing portal. Cancellation takes effect at the end of the billing period already paid, and no further charges are made.
Optional 3-month prepaid start. Where offered, instead of paying the first month you may prepay your first three months at the regular monthly price of your plan and receive 15 additional days of service at no charge. When that prepaid period (three months plus 15 days) ends, the subscription continues month-to-month at the regular monthly price and renews automatically as described above, unless you cancel before the prepaid period ends.
Subscribing online. If you subscribe online through our website and we are unable to activate your service, we will refund your payment in full.
30-day service guarantee. If you are a new customer and, during your first 30 days of service (counted from the day we tell you your assistant is ready), your assistant does not answer your calls as agreed when your service was set up, tell us within those 30 days and we will refund your first month's subscription fee. If you chose the 3-month prepaid start, the refund equals one month at your plan's regular monthly price, not the full prepaid amount; on an annual plan, it equals one-twelfth of the annual fee. The guarantee: (a) applies only to new customers; (b) covers only the first month of service and does not apply to the second or any later month; (c) applies once per business; (d) applies only if the call forwarding installed on your line (by us, or by you following our installation guide) remained active during that period; and (e) does not cover additional-minute charges.
Except for the guarantee above or where required by law, fees already paid are non-refundable. Payments are processed by a third-party payment processor; AlphaCore Solutions does not store your card details. If a charge fails, we will retry it and notify you; after 15 days unpaid we may suspend the service until the balance is settled, and we will reactivate it at no cost upon payment.
For subscribers with phone order-taking enabled (the Restaurant plan), order totals are computed by our system from the menu and tax rate provided by the restaurant. The restaurant is responsible for keeping its menu, prices, and tax rate up to date. AlphaCore Solutions is not a party to the transaction between the restaurant and its customers and is not responsible for order fulfillment, food quality, or payment collection at the restaurant.
For all products, the subscribing business is responsible for the accuracy and legality of the information its assistant uses and communicates — including hours, services, prices, menus, promotions, and FAQ answers. AlphaCore Solutions relays and presents this information but does not independently verify it. The assistants provide business information only; they do not provide legal, medical, financial, or other professional advice, and their responses should not be relied upon as such.
Customer list. Every plan includes a customer list in the business portal, built from the calls, messages and orders the business receives. The subscribing business is responsible for (a) the notes, labels and other content it enters, which should not include sensitive information such as health data, government ID numbers, or payment card numbers; (b) having a lawful basis to keep and use its customers' contact details; (c) using the list to call or text people only in compliance with applicable law, including the Telephone Consumer Protection Act, do-not-call rules, and the consent requirements for marketing messages; and (d) responding to its own customers' requests about their data, with our assistance. AlphaCore Solutions does not send marketing messages on the business's behalf through the customer list. The business may export or delete entries at any time from its portal; after cancellation, the list is deleted as described in our Privacy Policy.
The services are provided "AS IS" and "AS AVAILABLE," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-interruption. We work hard to keep the service running (and monitor it 24/7), but we do not warrant that it will be uninterrupted, timely, or error-free — AI systems can make mistakes.
AlphaCore Solutions facilitates communications; it does not guarantee business outcomes. We make no promise as to the number of calls answered, appointments kept, deals or contracts closed, sales made, or revenue generated as a result of using the services. Those outcomes depend on factors outside our control, including the subscribing business itself and its customers.
AlphaCore Solutions provides automated responses for informational purposes only. We are not liable for any inaccuracies in AI-generated responses, missed appointments, order errors, or actions taken based on information received through this service. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, lost profits, lost business opportunities, or loss of goodwill, even if advised of their possibility. Our total liability is limited to the amount paid for the service in the prior 30 days.
The subscribing business agrees to indemnify and hold harmless AlphaCore Solutions from claims, damages, and reasonable costs arising out of (a) the content and business information it provides to the service, (b) its products, services, or dealings with its own customers, or (c) its violation of these terms or of applicable law. This does not apply to claims caused by our own gross negligence or willful misconduct.
The services are not a substitute for emergency services and must not be relied upon for medical, safety, or other emergencies. In an emergency, call 911.
These Terms are governed by the laws of the State of Minnesota, USA, without regard to conflict of law principles.
We reserve the right to update these Terms at any time. Continued use of the service after changes constitutes acceptance of the new terms.
AlphaCore Solutions
Minneapolis, Minnesota, USA
Phone: 612-324-4413
Email: [email protected]